Troubleshooting
Start from what you see. Each symptom leads to the one page that holds its fix, in Accounts, Delegate or the CDN.
- Availability: Experimental
- Evidence: Read from source
- How-to guide
How to use this page
Find the line that matches what you see and follow its link. Each fix lives in one place, in the guide of the product it belongs to; this page only points to it. Exact messages are quoted on the linked pages, in the language of the interface.
Nothing on the linked pages asks you to delete an account, a project or a record, to create a second account, or to repeat an action whose outcome you do not know.
I cannot get in
| What you see | Go to |
|---|---|
| My email and password are not accepted, or the screen says my session expired right after I tried | Sign in: if it does not work |
| I forgot my password | Recover access |
| The recovery or confirmation link says it is no longer valid | Recover access · Confirm your email |
| I registered and nothing happened, or I am told to check my email | Confirm your email |
| There is no GitHub or Google button, or no way to sign in at all | Sign in: if it does not work |
| "This account cannot sign in." | Suspension |
I signed in and was not returned to my product, or I got an error with DESTINATION_REJECTED |
When a return destination is refused |
| Delegate says I have no seat, or only accepts invited people | Get started with Delegate: sign in |
Something is not answering
| What you see | Go to |
|---|---|
| "Accounts is not answering right now. Nothing was changed." | Accounts troubleshooting |
| In Delegate: "Beyond Accounts is not answering. Nothing was changed; try again shortly." | Platform unreachable |
| "Beyond Delegate is not responding." | Delegate itself does not answer |
I was signed out, or my session ended
| What you see | Go to |
|---|---|
| I was signed out of Accounts | Messages about your session |
| Delegate says my session ended while I was typing | Your session ended |
| I want to know what signing out ends | What ends when |
| I think someone else is using my account | Sign out everywhere |
I cannot see or do something
| What you see | Go to |
|---|---|
| In Accounts: "That is not here." or "You do not have access to this." | Accounts troubleshooting: organizations |
| In Delegate: "That record does not exist or you cannot access it." or "Your role does not allow this action." | An action was refused |
| I am in the organization and still see no Delegate project | What an organization does not grant |
| I do not know whom to ask | Whom to ask |
Invitations
| What you see | Go to |
|---|---|
| "That invitation is not valid.", expired, already used, or the wrong address | Accept an invitation |
| I closed the dialog without copying the invitation link | Invite someone |
| I was invited to a Delegate workspace and received no message | Nothing is sent |
| Delegate refuses my invitation because of the plan | The plan |
My work
| What you see | Go to |
|---|---|
| I am afraid of losing text I typed | What is and is not kept |
| "This operation changed while you were reviewing it.", "Someone changed this request while you were editing.", or a similar conflict | Something changed while you were looking |
| My request is stuck in Waiting for intake | Follow the analysis |
| An agent is blocked, or an agent dispatch reads Needs attention | Answer a blocker · An uncertain dispatch |
| A test publication reads Needs attention or Failed | When the outcome is uncertain |
| I approved for production and nothing was published | Production |
| I expected an email or a notification | Notifications |
CDN
Problems with module delivery, releases, jobs, access and domains are in CDN troubleshooting.
If your symptom is not here
Use the search at the top of the page with the exact words of the message, or the All pages link at the bottom of every page. If the message is not documented, note the exact sentence, what you were doing and the time, and give them to the people who run your installation.